Returns & Refunds Policy

Due to the custom nature of our products, MAD Wear has a strict but fair returns and refunds policy.

Custom-Made Products

All items are made-to-order and fully customised, which means:

• Returns are not accepted for incorrect sizing, change of mind, or design preferences once approved
• Customers are responsible for reviewing and approving all designs before production begins

Damaged or Defective Items

If you receive an item that is defective or damaged, please notify us within 5 business days of delivery.

To process your claim, we may require:

• Clear photos of the issue
• Order details

Once verified, we will:

• Replace the defective items, or
• Offer an appropriate solution at our discretion

Incorrect Orders

If your order does not match the approved design or specifications, we will investigate and resolve the issue accordingly.

Refunds

Refunds are only applicable in cases where:

• The issue cannot be resolved through replacement, or
• MAD Wear is unable to fulfil the agreed order

Approved refunds will be processed within a reasonable timeframe.

Order Cancellations

Orders may only be cancelled before production begins.
Once production has started, cancellations are not possible due to the customised nature of the products.